Terms & Conditions

Terms and Conditions

Our commitment is to excellence — and we have certain systems, methodologies, and a code of conduct we adhere to in order to maximize guest enjoyment and operational efficiency. 

Please take a moment to review our Terms and Conditions to determine if Italian Fix is the right fit for you before finalizing your booking. 

If you are not in agreement with these terms, please write ciao@italianfix.com within two weeks of receipt of your registration confirmation email notification, and we will promptly refund any fees paid to Italian Fix. 

Tour Participation — Conduct

Guide Roles: On your tour, the guides will be managing several different guest personalities, dietary preferences, life experiences, sleep patterns, and natural rhythms. Their work is to facilitate travel logistics, to ensure your comfort, and to be a cultural reference point, and they are responsible for coordinating included meals, transport, activities and day trips, all in an artful and professional manner.

Service Providers: While traveling with guides is a great plus for any visitor to Italy, it is important to remember that they do not have control over other service providers. We have developed great relationships with our providers over the years, and our guides are professional and experienced in navigating the travel ins-and-outs of Italy, but it is important to remember that “Italy stuff” and “travel stuff” can still happen, and is par for the course when visiting this part of the world. Restaurants can be slow, trains can be cramped, air conditioners can be broken, unexpected traffic can cause schedule delays, kids can be noisy outside your door. Bring along earplugs if you’re a light sleeper, and remember that patience and a go-with-the-flow attitude can be the best way to make sure your trip to Italy is a successful one.

Group Activities: All group activities are included in the price of the tour, but they are all optional, so you are welcome to skip individual activities or entire days if you like. If your body is telling you that you’re tired, or if you’re not feeling up to something, please feel free to take some downtime.

Transportation: Ground transportation within the daily schedule is included. We will travel in private vehicles and on public transportation. You may experience discomfort because of motion sickness, congested public transport, and heat. If you are prone to motion sickness, please place yourself at the front of any cars and buses, and inform your guides so that they can help to make things more comfortable for you. If you need motion sickness medication, it is available at Italian pharmacies.

Amenities and Hotels: Beds in Italy, pillows in Italy, room sizes in Italy — these are all things we wish we had control over, but unfortunately our reach is limited to what is actually available. Our guides will do everything in their capacity to make sure you’re comfortable, but only so much can reasonably be done in any one hotel. Because we strive to provide our guests with the most characteristic and unique accommodations available, our hotels tend to be smaller establishments — they are not chain hotels where everything is uniform. As such, size and style can vary greatly from room to room in any one establishment. In some destinations on some tours, guests may be divided amongst two or three different hotels. We do our best to be fair to all of our guests, and to make sure that everything balances out, but please expect there to be differences between your room/hotel and your fellow guests’ rooms or hotel — it is simply impossible in the destinations we stay at in Italy for everyone to get exactly the same thing.

Class of Tour and Hotels: Hotel classes in Italy are not what you may be used to in your home country. Italy works on a 1-5 star system, and this denotes the amenities available to you. Our hotels are generally located in older, historic buildings that don’t allow for expansion, so their rooms may seem small. Chain hotels in newer buildings away from historic centers are able to offer larger rooms, but we deliberately avoid sourcing accommodations like these because they are not compatible with the Italian Fix aesthetic and experience we aim to provide for our guests. You have booked an excursion with a mid-range tour operator. We are not luxury, nor are we a budget travel company. You will not find any 5-star properties on Italian Fix tours. Hotels on our tours are 3 and 4 stars and they are chosen to balance value with service and location. If 24-hour reception, room service and porters are requirements for your travels, please decline your booking with us.

Dinner table conversation: Politics in our current world climate can be hot dinner conversation, but they can also be a highly divisive subject. Should you choose to chat about politics or any other controversial topic, please remember that others might not share your viewpoint, and that all views are to be discussed in the spirit of openness to others’ opinions and beliefs. We all want to feel welcome at the dinner table.

Punctuality: Please try and be punctual for meeting times set for the group by the guides. If you are running late, please notify your guides via the WhatsApp Group Chat (details about downloading WhatsApp to your phone or device to be emailed prior to the trip).

Issues on Tour: If an issue arises for you during the tour, please alert the guides directly. They are there to listen to you, to do what they can to attend to the issue at hand, and to solve it to the best of their abilities.

We request that should an issue arise for you on tour, you have a private conversation with one of your guides. This etiquette is in place to protect the other guests, who might not be having the same experience as you. Over the years, we have learned that when one guest openly voices a dislike, it puts the other guests into problem-solving mode on that guest’s behalf. Guides are the ones tasked to solve problems, not other clients, and so we ask for the benefit of all clients on the trip to kindly keep this in mind, and to make issues known to the guides on the trip so that they can resolve them.

All Italian Fix Tours are Physically Active: This is an essential part of the Italian Fix tour experience. We may be walking more than what you are accustomed to, on a daily basis, and the Italian terrain we visit is often steep, uneven and without elevators. All participants must be capable of fully and happily participating — without any assistance — in the following levels of activity:

  • Carry or roll your own luggage for up to ten minutes on uneven surfaces, and carry it up as many as three flights of stairs.
  • Be comfortable on your feet for up to four hours walking and standing, both inside and outdoors in all weather conditions, such as sun and rain.
  • Sleep with no (or inadequate) air conditioning, and with church bell or village noise.
  • Be able to walk up very steep stairs daily (sometimes stairs stretch for 300 or more yards).


Tour Participation — Terms, Conditions and Cancellation Policy

These terms and conditions (the “Terms”) outline the policies of Travel Beautifully Media Inc. (“TBM”) and what is expected of you as a participant on TBM’s Italian tours. Among other things, they also outline payment methods and TBM’s cancellation/refund/credit policy.

Confirmed Tours: Any given tour is considered unconfirmed until we meet minimum numbers, and so we strongly encourage you to refrain from making any non-refundable or irreversible travel plans (like booking flights) until you have received an email confirmation from us that the minimum number for your tour has been met. You will be informed as soon as possible and no later than 5 months prior to your tour start date whether the minimum number for your tour has been met. [In the case of a cancelled tour due to the minimum number for your tour not being met, all monies paid to Italian Fix for said tour will be refunded].

Trip Price Guarantee: The price of the tour is locked in and will not change, even due to foreign currency fluctuations.

Included Services: Included in your tour are shared accommodation (unless you’ve arranged a private room) in a hotel, daily sightseeing conducted by TBM guides, and ground transportation including taxi, driver, train and bus. Daily breakfasts, certain other meals, and gratuities are also included (please refer to your trip’s sales page for specifics).

Services Not Included: Our tours do not include transportation before or after the tour, and any personal expenses other than those specifically identified under “Included Services.”

Cancellation/Refund/Credit Policy:

  1. Once you have paid your $495 deposit and have been placed on the trip of your choice, you have two weeks (14 days) to cancel your booking and receive a full refund.
  2. After this two-week grace period has passed, the $495 deposit becomes non-refundable.
  3. The remaining balance for your tour is due in two installments: 30% is due 120 days before the start of your tour, and 70% is due 60 days before the start of your tour (you will be sent a payment form 14 days prior to each of these due dates).
  4. Once each of these installments for your tour has been paid, all monies are non-refundable, but you can switch to another tour in our 2022 season up to 60 days before your tour start date at no additional charge (subject to availability). 

No Refunds or Credits After the Trip: No full or partial refunds or credits will be issued upon return from your trip.

Transfer Policy: Subject to certain conditions, you may transfer your tour booking to another person. Subject to availability, you can also change tours to another tour offered within the same calendar year up to 60 days before your tour start date at no extra charge.

Travel Cancellation and Travel Medical Insurance: We require proof of travel medical insurance and strongly recommend travel cancellation insurance, especially “cancel for any reason” insurance. 


Travel medical and emergency evacuation insurance.

NOTE: You’ll be asked to submit proof of medical insurance within 30 days of your tour start date. (You’ll get more information in our Guest Lounge.)

Strongly Recommended:

Trip cancellation insurance, especially “cancel for any reason” insurance. 

This protects you from fees associated with canceling a trip should such an instance occur.

No member of TBM’s team travels without adequate third-party insurance and we recommend that all of our clients do the same. There are many providers and plans to choose from—call your travel agent or insurance company to find the right fit for you.

Cancellation of Tour by Travel Beautifully Media Inc: TBM reserves the right to cancel or reschedule any vacation departure for any reason, including if there are too few participants, or if the quality of the trip or the safety of the travelers is judged to be compromised. In such cases, TBM shall provide a full refund of payments received by TBM; provided, however, that  notwithstanding anything else contained in these Terms, if the cancellation is due to an Act of  God or other cause beyond the reasonable control of TBM, TBM may, in lieu of such refund  provide a credit which may be applied to a future trip with Italian Fix. Such refund or credit, as applicable, shall constitute full and final settlement for the cancelled trip. TBM is not responsible for any incidental expenses or consequential losses that you may incur as a result of a cancelled tour, including visas, vaccinations, non-refundable or non-transferable flight or other transportation tickets, non-refundable car parking or other fees, loss of earnings and loss of employment. 

Payment Schedule: TBM’s payment schedule is as follows:

  1. A $495 deposit is collected when you request a spot on a tour. This deposit is fully refundable for two weeks (14 days) once you have been placed on the tour of your choice. After this two-week grace period, the deposit becomes non-refundable.
  2. The remaining balance for your tour is due in two installments: 30% is due 120 days before the start of your tour, and 70% is due 60 days before the start of your tour (you will be sent a payment form 14 days prior to each of these due dates).
  3. Once each of these installments for your tour has been paid, all monies are non-refundable, but you can switch to another tour in our 2022 season up to 60 days before your tour start date at no additional charge (subject to availability). 

Our system is automated, and all invoices are emailed to you when a payment is processed. If we cannot process a payment, we’ll notify you. Please review your invoice upon receipt and contact ciao@italianfix.com if you have questions.

Itineraries are Subject to Change: We make considerable effort to adhere to proposed itineraries, but plans may be altered because of, among other things, weather, Acts of God, improved scheduling or whims of the group. TBM reserves the right to modify the itinerary before or during the trip (remember, the health and safety of all trip participants is paramount) and you will not be entitled to any refund or compensation in respect of any such modification. You must have reasonable financial resources to enable you to cover any incidental expenses that may be incurred due to a change of itinerary.

Guides: We have the right to modify and replace guides at any time and at our sole discretion. TBM values guest satisfaction as a top priority, so rest assured that we will have an amazing team to serve you, no matter what.

Bianca Gignac as Guide: Company founder, Bianca Gignac, no longer hosts tours personally.

Medical Conditions and Allergies: For your safety, it is essential that you fully and accurately disclose all relevant personal medical and allergy information to TBM. You are responsible for assessing whether any particular activity is suitable for you given your unique circumstances and TBM does not provide medical advice. TBM reserves the right to deny you permission to participate in any aspect of a trip at any time if TBM determines, at its sole discretion, that such participation would endanger yourself or others.

Health and well-being: Should you become injured or fall ill on the trip, please let your guide know immediately so that we can get you medical attention right away.

Participation: TBM reserves the right to accept or reject any tour member or to remove any participant who fails to apply with local laws or regulations or does something on tour that is deemed incompatible with the interests of the other participants, at our discretion, without any refund.

Visas and Passports: All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take time, so check your passport now and allow yourself plenty of time before your departure date. You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of Italy. Visa and entry documents must be obtained independently. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed.

TBM is not responsible for providing you with specific visa and passport information or documentation, or for any fees associated with obtaining these documents, and TBM cannot and does not accept liability whatsoever for any passenger refused entry onto any transport or into any country due to failure by the passenger to carry correct documentation or adhere to specific entry and exit requirements.

General: These Terms are effective and binding on your heirs, next of kin, executors, administrators and representatives in the event of your death or incapacity. These Terms are governed by and interpreted solely in accordance with the laws of the Province of British Columbia and no other jurisdiction and any litigation arising from these Terms shall be brought solely within the Province of British Columbia and shall be within the exclusive jurisdiction of the Courts of the Province of British Columbia. If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision of these Terms will in no way affect the validity or enforceability of any other provision.

Consent to Use of Photos and Videos: During any trip, photos or videos of you may be taken by TBM or other tour participants. You consent to such pictures or videos being taken and grant TBM a perpetual, royalty-free, worldwide irrevocable license to reproduce and publish such pictures and videos on its website or in any other medium (including for marketing and promotional purposes), without any obligation owed to you or any compensation payable to you.

Privacy Policy: We are required to collect certain personal information to deliver our tours. Please review our privacy policy at http://www.italianfix.com/legal/, which is expressly incorporated into these Terms.

A Final Note: We’ve been blessed with years of smooth-travel mojo, and the above conditions are meant to clarify your participation with Travel Beautifully Media Inc., the operator of Italian Fix. Our philosophy is all about encouraging a spirit of open-mindedness, compassion, and gratitude for those around us and for the fortune of being healthy enough to travel to such a beautiful place. This is our guiding light in the crafting and running of our tours, and our aim is for your experience with us to reflect that.


Release of Liability, Waiver of Claims, Assumptions of Risk & Indemnity Agreement



TO: Travel Beautifully Media Inc. (“TBM”), and its directors, officers, employees, guides, agents, independent contractors, subcontractors, representatives, successors and assigns (all of whom are hereinafter collectively referred to as the “Releasees”)

In consideration of the Releasees allowing me to participate in trip activities (as defined below) and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, I hereby agree as follows:

  1. Definitions

This Release of Liability, Waiver of Claims, Assumption of Risks and Indemnifying Agreement is hereinafter referred to as the “Agreement.”

The term “trip activities” means all activities related to your visit to Italy facilitated by TBM, including, but not limited to, international travel, travel or movement by aircraft, train, water taxi, ferry, helicopter, automobile or other vehicle (including motorcycles and scooters), hotel stays and other accommodation, physical activities with and without instruction including hiking, swimming, walking tours (on various terrain including uneven surfaces), consumption of meals and alcoholic beverages and all activities incidental to those listed above.

  1. Assumption of Risks

I UNDERSTAND THAT TBM will not permit me to participate in any trip activities unless I sign this Agreement, and that this Agreement applies to any trip activity whether occurring in the near future, or distant future, and that the terms of the Agreement need not be brought to my attention each time I participate in any trip activity in order to be effective.

I UNDERSTAND THAT risks are inherent in the very nature of the trip activities and international travel and that participating in trip activities may expose me to known and unanticipated risks, dangers, and hazards. Such risks, dangers and hazards may include, but are not limited to, damage to or loss of property, serious physical or emotional injury, paralysis and death as a result of the following: a) criminal acts by third parties, terrorism, war, civil unrest, riot, detention by a foreign government, arrest, natural disaster, extreme weather conditions, exposure to polluted or contaminated water; b) transport in trains, taxis, ferries, water and land vehicles; c) alteration, delay, extension or cancellation of the trip activities due to natural disaster, civil unrest, war, terrorist attack, medical quarantine, or any other disturbances or causes, and including but not limited to guide’s sickness or inability to guide; d) unavailability of life saving services or immediate medical attention; e) my own physical condition and my own acts or omissions, f) my own failure or that of other trip participants to follow instructions of TBM guides; g) negligence of trip participants or any other persons; h) becoming lost or separated from my party or guide; and i) the consumption of food and/or alcoholic beverages.

I UNDERSTAND THAT risks may result from human error and negligence on the part of persons, including the Releasees, involved in preparing, organizing, and leading/guiding trip activities, which could result in a failure to safeguard or protect me from the risks, dangers and hazards associated with trip activities. While I understand that TBM will make reasonable efforts to minimize exposure to known risks, I have a personal responsibility to, and shall, learn and follow all applicable safety rules and procedures and to make TBM’s representatives aware if at any point I question my knowledge of applicable safety rules or procedures or my ability to participate in any activity.


  1. Release of Liability, Waiver of Claims and Indemnity

3.1 I hereby agree to waive any and all claims that I have, or may in the future have, against the Releasees and to release the Releasees from any and all liability for any loss, damage, expense or injury, including death, that I, or any other person including my next of kin, may suffer resulting from my preparation for and participation in any trip activity, due to any cause whatsoever, including negligence, breach of contract, or breach of any statutory or other duty of care, on the part of the Releasees, and also including the failure on the part of the Releasees, whether due to negligence or otherwise, to safeguard or protect me from the risks, dangers, and hazards referred to above. For greater certainty, I expressly acknowledge and agree that the Releasees are not responsible for any acts or omissions of third parties that may be engaged by any of the Releasees in connection with the provision of any trip activities.

3.2 I acknowledge that in accordance with the above and TBM’s Terms and Conditions, trip itineraries are subject to change (either before or during the trip) and/or cancellation at the discretion of TBM, including due to weather, natural disaster, civil unrest, war, terrorist attack, a guide’s sickness or inability to guide, lack of participants, or if the quality of the trip or the safety of the travelers is judged to be compromised. TBM is not responsible for any incidental expenses or consequential losses that I may incur as a result of any changes to a trip or cancellation of a trip, including in respect of visas, vaccinations, non-refundable or non-transferable flights or other transportation tickets, non-refundable car parking or other fees, loss of earnings and loss of enjoyment.

3.3 I hereby agree to hold harmless and indemnify the Releasees from any and all actions, causes of action, suits, liabilities, costs, expenses, claims or demands whatsoever, including reasonable legal fees and disbursements relative to the same, at law or in equity, resulting from my participation or presence on any TBM trip activity, including in respect of any damage to the property of, or any personal injury including myself any third party.

3.4 I acknowledge that I have been advised to purchase medical and travel insurance for myself prior to my trip and agree to hold harmless the Releasees from any and all expenses related to first aid or medical treatment and/or evacuation of myself in the event of an accident, injury, or illness, including but not restricted to, ambulatory care, first aid, surgery and post surgery care, medication, and hospital care. I acknowledge and agree that all expenses associated with any medical treatments or rescue whatsoever and howsoever arising during or as a result of my trip to Italy with TBM will be my responsibility and will not be covered by the Releasees.

3.5 I, at my own expense, will defend and indemnify the Company TBM, its directors, officers, and employees from any third party claims or actions for loss, damage or liability, including reasonable legal costs, as a result of or in connection with my breach of this Agreement.

3.6 TBM shall not be liable for any death or injury to the Client, agents or associates, or for any damage or loss to equipment, personal property or other material in the course of travel with TBM or otherwise arising out of this Agreement. TBM limits its liability to the amount paid by me, for any and all legal claims against TBM initiated by me.

3.7 No waiver of any provision of this Agreement, including waiver of a breach of this Agreement, shall constitute a waiver of any other provision or breach of this Agreement unless expressly provided otherwise. No waiver shall be binding unless executed in writing. This Agreement may not be modified other than by a document in writing signed by duly authorized officials of me, the Client and TBM.

  1. General

4.1 This Agreement shall be effective and binding on my heirs, next of kin, executors, administrators and representatives in the event of my death or incapacity.

4.2 This Agreement and any rights, duties and obligations as between the parties to this Agreement shall be governed by and interpreted solely in accordance with the laws of the Province of British Columbia and no other jurisdiction.

4.3 Any litigation arising from this Agreement shall be brought solely within the Province of British Columbia and shall be within the exclusive jurisdiction of the Courts of the Province of British Columbia.

4.4 If any provision of this Agreement is found to be unenforceable by a court of competent jurisdiction, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision of this Agreement will in no way affect the validity or enforceability of any other provision.

4.5 I agree that I understand clearly that TBM is and shall be deemed to be acting for itself and as an agent on behalf of and for the benefit of the Releasees for the purpose set out in the above-stated clauses of this agreement.

4.6 I confirm that I am of sufficient age (19 years) and mental capacity to sign this Agreement.

4.7 I confirm that I have been given the opportunity and have been encouraged to seek independent legal advice prior to signing this Agreement.

4.8 In entering into this Agreement I am not relying upon any oral or written representations or statements made by the Releasees with respect to the safety of trip activities other than what is set forth in this Agreement.

4.9 I have read and understood this Agreement prior to signing it, and I am aware that by signing this Agreement I am waiving certain legal rights which I or my heirs, next of kin, executors, administrators, assigns and representatives may have against the Releases.